Refund Policy
A legal disclaimer
Please note that all purchases are subject to our refund. We offer refunds under specific conditions, which may vary depending on the product or service. For more detailed information regarding for refunds, please refer to our full refund policy available on our website. If you have any questions, feel free to reach out to customer service team.
Refund Policy
Returns & Exchanges
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Due to the handmade nature of our products, all sales are final unless an item arrives damaged or defective.
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If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging.
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We will offer a replacement, store credit, or refund based on the situation.
Cancellations
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Orders can be canceled within 24 hours of purchase for a full refund. After that, orders are processed and cannot be canceled.
Custom & Personalized Orders
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We do not accept returns or refunds on custom or personalized orders unless they arrive damaged or with an error on our part.
Shipping Issues
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We are not responsible for delays caused by the carrier. However, if your package is lost, we will assist you in filing a claim.